At TCG Printz, we want you to be completely happy with your order. If something isn’t right, here’s how we’ll help make it right.
Returns We accept returns within 30 days of delivery. To be eligible, items must be unused, undamaged, and in their original condition. Because our templates are precision-made physical products, we cannot accept returns on items that have been used or show signs of wear.
To start a return, email us at support@tcgprintz.com with your order number and reason for return. We’ll respond within 1–2 business days with instructions. Please do not send items back without contacting us first.
Refunds Once we receive and inspect your return, we’ll notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days. Original shipping charges are non-refundable.
Wrong item or damaged on arrival If you received the wrong product or your order arrived damaged, contact us within 7 days of delivery with a photo and your order number. We’ll send a replacement at no cost or issue a full refund including shipping — your choice.
Wrong fit purchased Not sure whether you needed Snug Fit or Standard Fit? We’ve all been there. Contact us within 7 days and we’ll work something out. We’d rather help you get the right product than leave you stuck with the wrong one.
Return shipping Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a tracked service — we can’t guarantee refunds on items lost in return transit.
Non-returnable items Sale items and any items marked final sale at time of purchase are non-returnable.
Questions? Email us at support@tcgprintz.com for help!